Erika Villarreal is a Customer Success enthusiast, curious by nature and a process addict. She has been in the tech industry for the last 8 years. She is happiest when she is able to translate customer data into actionable insights that help improve customer experience and drive success. Currently, she is Principal Customer Success Manager at Condeco Software, a leading workspace management solution where she helps her customers drive adoption and achieve their own definition of success. Erika is also very involved with the Customer Success community, where she shares content that helps other professionals succeed on their role, she has her own newsletter and contributes to multiple CS blogs.