Get the most out of Customer Success Festival, here’s the run of events.


Host opening remarks

13 October 2022, 12:25 PM
Alex Ruggiero
Event Producer, Customer Success Collective
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CSC awards announcement

13 October 2022, 12:30 PM
Alex Ruggiero
Event Producer, Customer Success Collective
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Future of CS in a world of AI

13 October 2022, 01:00 PM
Rupal Nishar
Vice President of Customer Success, Netomi
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How to foster customer advocacy

13 October 2022, 01:45 PM
Erika Villarreal
Principal Customer Success Manager, Condeco
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Building a brand with customer success

13 October 2022, 02:30 PM
Subha Shrinivasan
Vice President of Customer Success, Unified Cloud BU, Rakuten Symphony
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Positioning customer success as a growth engine

13 October 2022, 03:15 PM
Yair Bortinger
Head of Customer Success Operations, ControlUp
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30-60-90 day strategy for customer success leaders

13 October 2022, 04:00 PM
Alexia Parsons & David Rostan
Stonly & Stonly
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Fireside chat: building alignment between sales & post-sales customer success teams to drive LTV

13 October 2022, 04:45 PM
Nieves Canada & Minna Vaisanen
iText Software & Growth Engineering Ltd
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Increase renewals and prevent at-risk accounts with proactive AI-powered support automation

13 October 2022, 05:45 PM
Palak Dalal Bhatia
CEO and Founder, IrisAgent
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How to plan a CS strategy around sentiment and relationships

13 October 2022, 06:30 PM
Ori Entis
CEO and Co-Founder, Staircase AI
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Fireside chat: how to enable your organization to achieve retention and renewals

13 October 2022, 07:15 PM
Lauren Semenero & Liz Logan
Logitech & Cognizant
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The foolproof guide to secure retention, renewals and expansion

13 October 2022, 08:00 PM
Nick Chang
Global Head, Network Security Customer Success, Palo Alto Networks
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Hiring strategies for finding the best talent in CS

14 October 2022, 01:00 PM
David Collard
Manager of Customer Success, LinkedIn
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The relationship between AI and CS

14 October 2022, 01:45 PM
Shayan Goodarzi
Senior Manager, Customer Success, UiPath
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Building teams through effective leadership

14 October 2022, 02:30 PM
Robyn Savage
Customer Success Director, Tessian
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How to build customer success actions that drive meaning and motivation

14 October 2022, 03:15 PM
Tony Rafetto
Director of Customer Success, AppsFlyer
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Fireside chat: optimize your onboarding process to reduce early-stage churn

14 October 2022, 04:45 PM
Swati Chopra & Mike Lee
DocuSign & PublicInput
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Tiering your customers to create customer and team wins

14 October 2022, 05:45 PM
Celia Gouveia
Vice President, Customer Success, Wisq
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Fireside chat: tracking the high-growth trajectory of CS & looking at the future of the function

14 October 2022, 06:30 PM
Maranda Dziekonski & Sherrod Patching
Swiftly & GitLab
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Hidden talent - where to find your next great CS hire

14 October 2022, 07:15 PM
Mark Higginson
Chief Customer Officer, Roster
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